Return Policy

General Policy

These are PinkPine.com Standard Return Policies applicable only to products purchased by you directly from the PinkPine.com website.

All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting PinkPine.com Customer Service through emailing support@pinkpine.com

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
  • Any product not purchased from PinkPine.com
  • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
  • Any product that is returned without all original packaging, invoice and accessories, including the retail box, manuals, cables, and all other items originally included with the product
  • Any product from which the UPC code has been removed from its packaging
  • Any product that exhibits physical damage
  • Any product for which you have submitted a mail-in rebate

Out-of-Stock (Back-Order) Items

If PinkPine.com no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) PinkPine.com can send you a comparable replacement item, or 2) PinkPine.com can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

Quantity Purchases

While PinkPine.com is more than happy to fill your order for a quantity of five (5) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • New product will be subjected to 15% restocking fee if returned after opened
This is our Standard Return Policy. Items covered by this policy must be returned to PinkPine.com within 30 days of the invoice date for this policy to apply. Return constitutes receipt of the product by PinkPine.com, and not the mere issuance of an RMA.

iPhone Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • New iPhones are covered by Apple manufacture warranty. It is not eligible for replacements if it is found defective
  • Software unlocked iPhones must not be returned with upgrading the firmware or being resetted such that it becomes locked. Otherwise addition restocking fee applies for replacements or refunds